CreateIncident¶
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class
oci.cims.models.
CreateIncident
(**kwargs)¶ Bases:
object
Details gathered during the creation of the support ticket.
Caution: Avoid using any confidential information when you supply string values using the API.
Attributes
PROBLEM_TYPE_ACCOUNT
A constant which can be used with the problem_type property of a CreateIncident. PROBLEM_TYPE_LEGACY_LIMIT
A constant which can be used with the problem_type property of a CreateIncident. PROBLEM_TYPE_LIMIT
A constant which can be used with the problem_type property of a CreateIncident. PROBLEM_TYPE_TECH
A constant which can be used with the problem_type property of a CreateIncident. compartment_id
[Required] Gets the compartment_id of this CreateIncident. contacts
Gets the contacts of this CreateIncident. csi
Gets the csi of this CreateIncident. problem_type
[Required] Gets the problem_type of this CreateIncident. referrer
Gets the referrer of this CreateIncident. ticket
[Required] Gets the ticket of this CreateIncident. Methods
__init__
(**kwargs)Initializes a new CreateIncident object with values from keyword arguments. -
PROBLEM_TYPE_ACCOUNT
= 'ACCOUNT'¶ A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “ACCOUNT”
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PROBLEM_TYPE_LEGACY_LIMIT
= 'LEGACY_LIMIT'¶ A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “LEGACY_LIMIT”
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PROBLEM_TYPE_LIMIT
= 'LIMIT'¶ A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “LIMIT”
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PROBLEM_TYPE_TECH
= 'TECH'¶ A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “TECH”
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__init__
(**kwargs)¶ Initializes a new CreateIncident object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class):
Parameters: - compartment_id (str) – The value to assign to the compartment_id property of this CreateIncident.
- ticket (oci.cims.models.CreateTicketDetails) – The value to assign to the ticket property of this CreateIncident.
- csi (str) – The value to assign to the csi property of this CreateIncident.
- problem_type (str) – The value to assign to the problem_type property of this CreateIncident. Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”
- contacts (list[oci.cims.models.Contact]) – The value to assign to the contacts property of this CreateIncident.
- referrer (str) – The value to assign to the referrer property of this CreateIncident.
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compartment_id
¶ [Required] Gets the compartment_id of this CreateIncident. The OCID of the tenancy.
Returns: The compartment_id of this CreateIncident. Return type: str
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contacts
¶ Gets the contacts of this CreateIncident. The list of contacts.
Returns: The contacts of this CreateIncident. Return type: list[oci.cims.models.Contact]
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csi
¶ Gets the csi of this CreateIncident. The Customer Support Identifier number for the support account.
Returns: The csi of this CreateIncident. Return type: str
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problem_type
¶ [Required] Gets the problem_type of this CreateIncident. The kind of support ticket, such as a technical issue request.
Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”
Returns: The problem_type of this CreateIncident. Return type: str
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referrer
¶ Gets the referrer of this CreateIncident. The incident referrer. This value is often the URL that the customer used when creating the support ticket.
Returns: The referrer of this CreateIncident. Return type: str
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ticket
¶ [Required] Gets the ticket of this CreateIncident.
Returns: The ticket of this CreateIncident. Return type: oci.cims.models.CreateTicketDetails
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