Ticket

class oci.cims.models.Ticket(**kwargs)

Bases: object

Details about the ticket created.

Attributes

LIFECYCLE_DETAILS_CLOSED A constant which can be used with the lifecycle_details property of a Ticket.
LIFECYCLE_DETAILS_CLOSE_REQUESTED A constant which can be used with the lifecycle_details property of a Ticket.
LIFECYCLE_DETAILS_PENDING_WITH_CUSTOMER A constant which can be used with the lifecycle_details property of a Ticket.
LIFECYCLE_DETAILS_PENDING_WITH_ORACLE A constant which can be used with the lifecycle_details property of a Ticket.
LIFECYCLE_STATE_ACTIVE A constant which can be used with the lifecycle_state property of a Ticket.
LIFECYCLE_STATE_CLOSED A constant which can be used with the lifecycle_state property of a Ticket.
SEVERITY_HIGH A constant which can be used with the severity property of a Ticket.
SEVERITY_HIGHEST A constant which can be used with the severity property of a Ticket.
SEVERITY_MEDIUM A constant which can be used with the severity property of a Ticket.
description [Required] Gets the description of this Ticket.
lifecycle_details Gets the lifecycle_details of this Ticket.
lifecycle_state Gets the lifecycle_state of this Ticket.
resource_list Gets the resource_list of this Ticket.
severity [Required] Gets the severity of this Ticket.
ticket_number Gets the ticket_number of this Ticket.
time_created Gets the time_created of this Ticket.
time_updated Gets the time_updated of this Ticket.
title [Required] Gets the title of this Ticket.

Methods

__init__(**kwargs) Initializes a new Ticket object with values from keyword arguments.
LIFECYCLE_DETAILS_CLOSED = 'CLOSED'

A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “CLOSED”

LIFECYCLE_DETAILS_CLOSE_REQUESTED = 'CLOSE_REQUESTED'

A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “CLOSE_REQUESTED”

LIFECYCLE_DETAILS_PENDING_WITH_CUSTOMER = 'PENDING_WITH_CUSTOMER'

A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “PENDING_WITH_CUSTOMER”

LIFECYCLE_DETAILS_PENDING_WITH_ORACLE = 'PENDING_WITH_ORACLE'

A constant which can be used with the lifecycle_details property of a Ticket. This constant has a value of “PENDING_WITH_ORACLE”

LIFECYCLE_STATE_ACTIVE = 'ACTIVE'

A constant which can be used with the lifecycle_state property of a Ticket. This constant has a value of “ACTIVE”

LIFECYCLE_STATE_CLOSED = 'CLOSED'

A constant which can be used with the lifecycle_state property of a Ticket. This constant has a value of “CLOSED”

SEVERITY_HIGH = 'HIGH'

A constant which can be used with the severity property of a Ticket. This constant has a value of “HIGH”

SEVERITY_HIGHEST = 'HIGHEST'

A constant which can be used with the severity property of a Ticket. This constant has a value of “HIGHEST”

SEVERITY_MEDIUM = 'MEDIUM'

A constant which can be used with the severity property of a Ticket. This constant has a value of “MEDIUM”

__init__(**kwargs)

Initializes a new Ticket object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class):

Parameters:
  • ticket_number (str) – The value to assign to the ticket_number property of this Ticket.
  • severity (str) – The value to assign to the severity property of this Ticket. Allowed values for this property are: “HIGHEST”, “HIGH”, “MEDIUM”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.
  • resource_list (list[oci.cims.models.Resource]) – The value to assign to the resource_list property of this Ticket.
  • title (str) – The value to assign to the title property of this Ticket.
  • description (str) – The value to assign to the description property of this Ticket.
  • time_created (int) – The value to assign to the time_created property of this Ticket.
  • time_updated (int) – The value to assign to the time_updated property of this Ticket.
  • lifecycle_state (str) – The value to assign to the lifecycle_state property of this Ticket. Allowed values for this property are: “ACTIVE”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.
  • lifecycle_details (str) – The value to assign to the lifecycle_details property of this Ticket. Allowed values for this property are: “PENDING_WITH_ORACLE”, “PENDING_WITH_CUSTOMER”, “CLOSE_REQUESTED”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.
description

[Required] Gets the description of this Ticket. The description of the issue addressed in the ticket.

Returns:The description of this Ticket.
Return type:str
lifecycle_details

Gets the lifecycle_details of this Ticket. Additional information about the current lifecycleState.

Allowed values for this property are: “PENDING_WITH_ORACLE”, “PENDING_WITH_CUSTOMER”, “CLOSE_REQUESTED”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

Returns:The lifecycle_details of this Ticket.
Return type:str
lifecycle_state

Gets the lifecycle_state of this Ticket. The current state of the ticket.

Allowed values for this property are: “ACTIVE”, “CLOSED”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

Returns:The lifecycle_state of this Ticket.
Return type:str
resource_list

Gets the resource_list of this Ticket. The list of resources associated with the ticket.

Returns:The resource_list of this Ticket.
Return type:list[oci.cims.models.Resource]
severity

[Required] Gets the severity of this Ticket. The severity assigned to the ticket.

Allowed values for this property are: “HIGHEST”, “HIGH”, “MEDIUM”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

Returns:The severity of this Ticket.
Return type:str
ticket_number

Gets the ticket_number of this Ticket. Unique identifier for the ticket.

Returns:The ticket_number of this Ticket.
Return type:str
time_created

Gets the time_created of this Ticket. The time when the ticket was created, in milliseconds since epoch time.

Returns:The time_created of this Ticket.
Return type:int
time_updated

Gets the time_updated of this Ticket. The time when the ticket was updated, in milliseconds since epoch time.

Returns:The time_updated of this Ticket.
Return type:int
title

[Required] Gets the title of this Ticket. The title of the ticket.

Returns:The title of this Ticket.
Return type:str